Fractional AI

Ramona Furter, applying for Forward Deployed Product Manager at your Dubai office.

From fuzzy goal to shipped system.

Your ad describes a role that is part engagement manager, part product manager, part delivery manager, part operator. That split is my last ten years, and I build with AI daily instead of talking about it. Below: one of your own fuzzy goals, worked into the brief I would hand your engineers.

Portrait of Ramona Furter
10+ yearsproduct, venture and growth leadership, five industries
+9% conversionon a CHF 100M+ e-commerce business at Ifolor
2 funding roundsclosed as founding team at WePractice (Migros Group)

The first conversation, worked

Your ad says customers arrive with ambitious, often fuzzy goals, and names one: make customer service cheaper and better. This is that first conversation, worked into a brief an engineer could start on Monday. The finished brief is already on the page, and you can replay the conversation that produced it.

Worked example with an illustrative client. The 84 percent figure is Fractional's own published case-study result.

The client: a PE-owned e-commerce group in EMEA, the kind of company your investors now send you.

COO, portfolio companyWe want AI to make customer service cheaper and better. The board expects movement this quarter.
RamonaCheaper and better can mean four different builds. Walk me through a bad week: what piles up first?
COOReturns. After every campaign, refund emails stack up in German, English and French, and agents copy-paste between the shop system and the mail tool.
RamonaThen success means what, exactly: cost per resolved ticket down, faster first reply, or fewer wrong refunds?
COOHonestly? The board said cost.
COOCan it just answer everything automatically from day one? Our BPO contract renews in eight weeks.
RamonaNo. Wrong refunds are real money, so autonomy is earned, not assumed. First build drafts every reply, a human sends it, and the eval decides when that changes. That eval-first path is how Fractional cut costs 84 percent for another PE-backed e-commerce company.
RamonaYou get this as a one-page brief today. If the eval holds at week six, we talk about the BPO contract.

This page, the research behind it and the CV were built by me with Claude Code, the toolchain I would overuse at Fractional. Sources: your site, your case studies, your Ashby board.

Why this fits

The four-part hybrid is my CV, not a stretch

Engagement manager: at Brixel I owned the UBS and Baloise partnerships as the bridge between senior client stakeholders and the product team. Product manager: at Ifolor I owned e-commerce with C-level reporting and shipped measured conversion gains. Delivery: at Die Mobiliar I took MVPs from idea to market, Smide, XpertCheck, Lizzy. Operator: on WePractice's founding team I helped build a health venture from zero into a funded, staffed company. The numbers behind each receipt are in the CV below.

Overuse AI is already my default

At Swiss Post I lead AI-driven business development: sizing opportunities, prioritised roadmaps with KPIs, build-versus-buy calls, concept to launch. On my own time I ship with Claude Code: Pedal Peak, a live cycling platform I built and run end to end, and smedium, where I automate AI workflows for small-business clients. You would not need to teach me the tools; you would point me at customers.

The honest read: I am not in Dubai yet

My partner and I are planning the move to Dubai. The decision is made, the move has not started, and I am available with notice. Your Dubai office is itself just being founded, so the timelines can meet. I would rather tell you this in the first minute than have it surface in an interview.

CV

since Jan 2026

AI Project Lead, Business Development · Swiss Post, Advertising

Turns AI opportunities into business: sizing, prioritised roadmaps with KPIs, build-versus-buy decisions, delivery from concept to launch.

since Dec 2023

Founder · Pedal Peak

Live cycling platform with real users, built end to end with AI tooling (SvelteKit, Cloudflare, Strava API, n8n).

Aug to Dec 2025

In between jobs and own ventures

Went deep on AI: shipped smedium's first client websites and AI workflow automations, built own tools with LLMs, grew Pedal Peak.

Oct 2024 to Jul 2025

Senior Product Manager, Lead E-Commerce · Ifolor Group

Owned the e-commerce ecosystem of a CHF 100M+ business, reporting to C-level; +9% conversion, +15% checkout step rate.

Jun 2023 to Sep 2024

Lead Project Manager · Brixel

Owned the partnerships with UBS and Baloise; main bridge between senior client stakeholders and the internal product team.

Mar 2020 to May 2023

Marketing & Growth Lead, Founding Team · WePractice (Sparrow Ventures / Migros Group)

Built the go-to-market from zero: 1000+ client matches in year one, 2 funding rounds, 10 locations, 23 people, 170+ customers.

Sep 2019 to Sep 2022

Growth & Venture Builder · Sparrow Ventures

Growth and go-to-market for several internal startups at once, validation to scale-up, fast in unfamiliar business models.

Jan 2017 to Aug 2019

Intrapreneur, Innovation · Die Mobiliar

Market pilots from MVP to launch: Smide, XpertCheck, Lizzy; market experiments that steered product and marketing decisions.

2005 to 2016

Commercial and product-marketing foundation

FMCG product management and trade marketing (Domaco, Cruspi, Promena), accounting (Kuoni, AMAG), commercial apprenticeship at Bridgestone.

Education

BBA Business Administration, Zentrum Bildung Baden · CAS Digital Marketing, HWZ Zurich · CAS Innovation, BFH Bern

Languages

German native · English fluent · French conversational · Swiss citizen

Download the CV as PDF

About me

I live in Zurich. When I was between jobs last year I bikepacked through Togo and Benin, came home, and built products nobody had asked me to build. That is the operator setting your ad calls "do whatever it takes". Nobody handed me a brief for those; I wrote my own.

Your ad warns that the pace is intense and that it is possible I will not like it. I read that part twice and applied.

Outside work: cycling above everything, plus tennis, diving and cooking.